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Attentive provides two-way, real-time, personalized communication between businesses and consumers via text message. Our software platform helps businesses manage relationships with their consumers over text and drive e-commerce revenue.

Attentive uses industry-proven technologies and practices to protect client data and secure our platform. For questions not covered here, please contact us at security@attentive.com

Documents

REPORTSPentest Report
Integrations
Multi-Factor Authentication
SSO Support
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Knowledge Base (FAQ)
    Is Attentive monitoring AI-related compliance developments?
    Who owns Attentive AI inputs and outputs?
    How does Attentive monitor Attentive AI for fairness and bias?
    Does Attentive use any third-party AI models?
    How are the Attentive AI models trained?
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Security Status Page Updates

2024 Attentive SOC 2 Type 2 Report Available for Download

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Compliance
December 3, 2024

Attentive's SOC 2 Type 2 report for the review period from November 1, 2023 to October 31, 2024 is now available to request and download from our Security Status Page.

-Attentive's Information Security Team

Update regarding Crowdstrike outage

General
July 19, 2024

Attentive is not impacted by the recent Crowdstrike outage. Third party software providers we partner with may use Crowdstrike, but we are not expecting that to have an adverse impact on functionality of the Attentive platform at this time.

2023 Attentive SOC 2 Type 2 Report Available for Download

Compliance
November 27, 2023

Attentive's SOC 2 Type 2 report for the audit period Nov 1, 2022 to October 31, 2023 is now available to request and download from our Security Status Page.

-Attentive's Information Security Team

Attentive 2023 3rd Party Penetration Test Summary Available for Download

General
August 25, 2023

Attentive's 2023 Penetration Testing Summary Report is now available to request and download from our Security Status Page. This assessment was performed by Mandiant between June 26, 2023, and July 14, 2023.

-Attentive's Information Security Team

Attentive SOC 2 Type 2 Report Available for Download

Compliance
November 18, 2022

Attentive's SOC 2 Type 2 report for the audit period May 1, 2022 to October 31, 2022 is now available to request and download from our Security Status Page.

-Attentive's Information Security Team

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